RodentPro ships all orders in insulated boxes with dry ice to guarantee that a frozen product is delivered. The company uses FedEx to ensure timely delivery and calculates shipping based on the weight of the order and the customer’s distance from the RodentPro headquarters in Evansville, Indiana.

The professionals at RodentPro pack orders for shipment on Mondays and Tuesdays. Therefore, all orders placed between Monday and Thursday will ship the following Monday or Tuesday. Orders placed between Friday thru Sunday will ship the second Monday or Tuesday after the order date. The company provides all customers with an estimated date of delivery after receiving and processing their orders. The delay between placing the order and shipping it provides time for the company to harvest, process, and freeze the products, which allows RodentPro to keep frozen product to a minimum and deliver the freshest feeder animals possible.

All of RodentPro’s frozen shipments are backed with a 100 percent customer satisfaction guarantee, which ensures that the products arrive frozen and according to sizing specifications. Feeder animals must meet all customer expectations in terms of quality, freshness, and appearance.